FAQs
Orders & Shipping
How long does it take to process my order?
We process orders within 3 business days before shipping. Once shipped, you’ll receive a tracking number via email.
For personalized orders the process time will increase to 5 business days due to personalization of the items.
What are the shipping times?
Delivery typically takes 4-9 business days, depending on your location.
Can I modify or cancel my order after placing it?
If you need to make changes or cancel your order, please contact us immediately. We'll try our best to help you. Once the order is processed, modifications may not be possible.
Where do you ship?
We currently ship to multiple countries such as: Italy, Germany, Spain and France. We are working on expanding in entire Europe.
Do you offer free shipping?
Yes! We provide free shipping on all orders over 45€. For orders below 45€, standard shipping rates apply.
How can I track my order?
Once your order ships, you’ll receive an email with a tracking link. You can also track your order in our website in "Track Order" section below.
Returns and Exchanges
Can I return or exchange an item?
Yes! We offer a 14-day return and exchange policy for unused items in their original packaging.
How do I start a return or exchange?
Contact our support team here, and we’ll guide you through the process.
Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Payments & Discounts
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety.
Do you store credit cards informations?
No, we do not store any credit card information. All payments are processed securely through encrypted third-party payment gateways to ensure your data remains safe.
Product Informations
What materials are used in Avenula jewelry?
We use premium materials like sterling silver, gold plating, and high-quality gemstones, ensuring durability and elegance.
How should I care for my jewelry?
To maintain its shine, avoid water, perfumes, and harsh chemicals. Store it in a dry place and clean it with a soft cloth.
How do I find my size?
We include a detailed size guide on each product page. For additional help, contact us in the contacts section of the site.